FAQ

No. Only one discount can be applied at a time. During events and sales, the checkout system will automatically apply the largest discount entered/available.

Customers who use a referral code must meet the following conditions:

1/ Be a new customer

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

As long as the discount code was valid at the time of your purchase, you can have the difference refunded.

ALITOVE only deducts the agreed amount of the order, which is indicated on the checkout as well.
Possible reasons for the exceeded amount are:

1. exchange rate has changed.

2. Commission fee is taken by your bank or card company.

3. Your bank converts the currency for you to proceed the payment. For instance, your card only supports USD transactions while the order should be paid in RUB. As a result, extra funds may be required for the conversion.

To figure it out, you may contact the bank to check the transaction details.

If your orders were identified as high risk by our fraud analysis tool. We will confirm if it's ordered by you. Once we do not get any reply in 7 business days, then your orders will be canceled and refunded. If you have any other questions, please feel free to contact us at support@alitove.com.

You can pay via credit card or PayPal at our store. Mastercard, Visa, American Express, Diners Club, Discover, and JCB are all supported at the ALITOVE store. No other payment methods are accepted.

Log in your website account.(Please kindly register an account if you don’t have one.)

Please choose the order you want to return in “My account” page.

Please click “Return Order”.

Please click “+create” to start a return request.

Please select the product you need to return, the quantity, and the reason for the return and submit.

Please send the product to the address below and upload the tracking number. If the return is caused by product quality problems, we will review it and give the result within 1 working day.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

You can order on our website without creating an account.

After creating an account, you can edit or cancel your order before it's dispatched. You can also download the invoice and request a refund.

You can earn store points by creating an account （100 ALITOVE Store Points）and/or placing orders at the ALITOVE store ($1=5 ALITOVE Store Points）.

You can use store points to redeem store coupons as indicated below.

① $6 off coupon costs 600 ALITOVE Store Points.

② $10 off coupon costs 1000 ALITOVE Store Points. ③$20 off coupon costs 2000 ALITOVE Store Points.

Usually the site would report your discount invalid under the following circumstances:

1. The discount has expired.

2. The products you purchased do not qualify for the discount.

3. The discount does not exist.

If you believe the coupon is valid, please contact support@alitove.com for assistance.

Copy the coupon and apply it at checkout.

You can only redeem one discount at a time.

We will send a new customer discount to any new subscriber at our store. After subscribing, please check your mailbox and confirm the subscription. The system will then send you a new customer discount.